Answers to what owners ask most

Distributions are sent between the 10th and 12th of each month for rent collected in the prior period, once vendor invoices have posted. Direct deposits typically land within one to two business days of being released.

Statements are published to your Owner Portal at the same time distributions are released, and you receive an email notification when yours is ready. See the sample owner statement for a line-by-line example.

The reserve lets us pay small vendor invoices and utility bills without waiting for your approval or a transfer. Your agreement sets the target balance, and any amount above it is included in your distribution.

Year-end tax documents are posted in the Documents section of your Owner Portal by January 31, and a copy is mailed to the address on file.

Contact our accounting team and we will send you the form. For your protection we verify every banking change by phone before the next distribution.

We price from recent leases of comparable properties within your submarket, adjusted for condition, layout, and seasonality, then track showing and application activity for the first two weeks and adjust if needed.

Every adult applicant is screened for income, credit, rental history, criminal record, and prior evictions against our published criteria, which are applied consistently to all applicants.

You receive a notification when an application is submitted, and a summary of the screening result once our review is complete.

While a property is on the market you receive a weekly activity summary covering inquiries, showings, and applications.

We contact you before any repair that exceeds your approval limit, and before any work that is not a habitability or safety issue. Below that limit we authorize the repair and document it on your statement.

Emergency calls reach an on-call coordinator 24 hours a day. Anything that threatens safety or causes active damage is dispatched immediately, and you are notified the same day.

Yes, if the vendor carries current general liability insurance and workers compensation, invoices us directly, and can meet our response times. Send their details to our maintenance team.

Invoices are attached to the work order in your Owner Portal and itemized on the statement for the month they posted. Inspection reports are posted to the Documents section; see a sample periodic home condition report.

We reach out to residents 90 days before lease expiration, so there is time to agree on terms or begin marketing.

We compare current market rent to the in-place rent and weigh the cost of turnover, then send you a recommendation for approval.

We confirm the move-out date, schedule the move-out inspection, begin marketing the property, and send you a turnover scope for approval.

Use the activation link in your welcome email, or call us to request a new invitation. Then sign in at the Owner Portal.

Open your Owner Portal, choose Statements, and select the month. Statements remain available for the life of your account. Invoices appear under the related work order and in the Documents section of the portal.

Call your property manager or our accounting team and we will take care of it. Changes to your legal name, mailing address, or tax details are confirmed with you before they take effect.