Leasing your Pearland rental home is an important process. To attract and retain reliable, high-standard, ideal tenants, you will have to bring about a positive experience for each prospect from the moment you answer the very first screening calls. Regardless of whether you call it good customer service or just common courtesy, the most successful rental property owners know that there are definite things you can do during the viewing process to gain and gently nudge your preferred applicant to sign a lease.
The first step to know about providing a perfect property viewing experience is that your tenant isn’t merely studying your rental home. They are also deciding whether they want to rent the home from you. A rushed or negative experience may drive away otherwise qualified applicants and make it really hard to keep your property occupied. So, managing that experience is a skill that you can and should enhance. Rehearse and practice being nice and polite on the phone, no matter how stressed or tired you may be. Remember that the person on the phone is someone worthy of your courtesy and respect, and that can help shape how you interact with them.
Whenever the property viewing has been scheduled, you have a real possibility to enhance that first impression of you and your rental home by using a few more customer service techniques. To cite an instance, when you appear for your viewing appointments, show up as a professional. This means that you should dress nicely, in business or business casual clothes. You should likewise make sure that you are ready to answer your applicant’s questions, not just about the property but also about the neighborhood, nearby amenities, schools, public transportation, and other points of interest. In case your prospects don’t ask, make sure to work the area’s best selling points into the conversation as you take them to walk through the property.
Other than professionalism, it’s a good idea to also interact with each applicant on a personal level. For instance, as you address each prospective tenant, be sure to ask their name and use it during your tour. Not only is this considered polite, but it will help them understand that you see them as an individual, not just your next rent check. The secret to selling anything is to establish a personal connection. You can do this by having simple, trouble-free methods, such as asking questions about them, their interests or work, or other appropriate topics. Just stay out of anything that may be viewed as too personal or that might make your applicant uncomfortable (religion, politics, or family status, for example).
On a final note, it’s essential to call to mind that while renting a house is your business, to your prospective tenant, it is about finding their next home. They might be emotionally or mentally exhausted from their search or be overly inquisitive. Either way, greeting them with a pleasant tone and a neat, well-maintained property can help you and the rental property shine and stand from the crowd. A home is a place that should feel inviting and safe, even for renters. Whatever you can do to support and help them see themselves living, relaxing, cooking meals, and enjoying life in the home will greatly increase your chances of leasing your rental property immediately.
By taking the time to get to know and make use of these and other good customer service techniques, you may find that vacancies are suddenly a thing of the past.
Whether you’ve already got a lease signed for your investment property or need someone to find a tenant for you, Real Property Management Prestige can help manage your rental. Contact us online or give us a call at 281-984-7463
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.
