Owner Frequently Asked Questions

Click here to view our fair and transparent pricing! We strive to be competitive in the Houston Property Management Market while maintaining excellent customer service.

No, our pricing is transparent, and all fees are outlined in the management agreement.

No. We believe we should only be paid if you get paid. So our management fee is a percentage of the actual rent we collect. If we do not collect any rent, or if the property is vacant, you don’t pay us anything.

We offer a 90-day money-back guarantee and an easy cancellation process if you’re not satisfied.

No. You can trust us to minimize the risk of a poor quality tenant. Our applicant screening process is very thorough and we know exactly what to look for in a high quality tenants. We make sure we are in compliance with all fair housing rules and regulations.

Our background check screens each potential tenant in the following categories:

• Credit check
• Public record search
• Criminal background check
• Income verification
• Employment verification
• Rental history

See our detailed screening criteria here.

Certainly, with your consent. We always seek your approval for such matters. While exotic pets are rare, it’s important to note that nearly two-thirds of tenants own pets, and they tend to stay significantly longer, enhancing your investment returns. Thus, accommodating pets can be highly beneficial.

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After a prospective resident has been shown a property and has expressed a desire to lease it – our Rental Application must be submitted through our online application procedures. We know that quick turnovers are important to our owners, but we are also committed to filling our units with quality tenants. Once we do receive an application for your rental property, we are typically able to process the application within 24-48 hours, and will follow up with you once the application has been processed and approved.

Monthly owner statements are generally posted by the 5th day of the following month. This is to ensure that all transactions from the month are included on the statement. Your statement will be published to your Owner Portal under the “Statements” tab. Unless you’ve asked to deactivate email alerts, you should also get an email alert when this is posted. If you aren’t receiving our email alerts, please check your spam/junk folder.

Yes! We do ACH payments directly into your bank account.

Owners payments are sent out once a week. Owner statements are posted by the 5th of the following month to avoid any confusion while reading owner statements. Your monthly statement details all income and expenses related to your rental properties. Please note: We do not mail monthly statements.

Real Property Management Prestige handles everything for you when your tenant does not pay on time, and this is a crucial aspect of property management. When your tenant fails to pay rent on time in Texas, it’s essential to follow the legal procedures while maintaining good landlord-tenant relationships.

Here’s the steps we take:

Day 1: Rent is always due on the 1st of each month with a grace period of 4 days which makes it late on the 5th.

Days 2, 3, and 4: The tenant is receiving daily emails, texts, and calls to remind them that they have an unpaid balance that must be paid.

Day 5: If the Rent is not paid by the 5th, then the tenant is charged a late fee. Daily Communication still continues to get the balance paid.

Days 6 and 7: We will continue to communicate daily with the tenant to collect the unpaid balance.

Day 8: If the Rent is still not paid, we will send a 3 Day notice to vacate via email, certified mail, and Regular Mail.

Day 10: We have continued our daily communication, but if it is still not paid by the 10th we will offer the Tenant a payment plan to avoid eviction.

Day 15: If the tenant has still not paid, been unresponsive to payment plan, or does not vacate the property after Notice to Vacate, we will proceed with filing an eviction lawsuit in the appropriate Texas Court.

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Real Property Management Prestige strongly prefers handling all payments electronically for several reasons.

Processing all payments electronically is one of the ways that Real Property Management Prestige is able to keep our costs down so that we can offer you extremely competitive pricing on your property management fees. Manually printing and mailing paper checks are extremely time-intensive, and just the raw cost of checks, envelopes, and postage adds a few dollars to every payment, not to mention the labor hours involved.

That said, we do understand that sometimes there are unique circumstances involved, and you may need to receive paper checks instead. When that is the case, Real Property Management Prestige does charge an additional fee of $25.00 per paper check that is mailed. This covers our out-of-pocket costs for materials and labor for processing paper checks outside of our normal processes for direct deposit.

If you would like to receive a paper check for your Owner Payment instead of direct deposit, please submit this form to make this request. 

Real Property Management Prestige handles maintenance coordination with the tenant 24/7.

Yes. We will collect a $400 escrow reserve from you. This is YOUR money and it will be deposited into our trust account as the reserve for YOUR property. We will potentially use these funds to pay for expenses that may arise between the time we send you your rental income, and the time we collect the rent from the tenant the following month. But we will always maintain this $400 reserve as long as we manage your property. When we stop managing your property it will be paid out to you.

While a property is vacant, you are welcome to do whatever make-ready work you would like to do on your property. When a tenant is living in the property, we do need to screen who is accessing the property for the protection of the tenant-residents. Therefore we will use our pre-screened and pre-approved vendors.

We strongly discourage the use of home warranty companies as they typically provide a poor experience and outcome for the Tenant.

We strongly discourage the use of home warranty companies as they typically provide a poor experience and outcome for the Tenant.

We strongly discourage the use of home warranty companies as they typically provide a poor experience and outcome for the Tenant.

After an eviction is filed, the court will schedule a hearing where both parties can present their case. The timeline on this is solely dependent on the court where the property is located, but it cannot take place for at least 10 days after the eviction is filed.

If the judge rules in favor of Landlord, a judgement will be issued, and no further action can take place for 5 days. This gives time for the tenant to have an opportunity to appeal the judgement.If the tenant files an appeal, a new hearing cannot take place for at least 8 days.

If there is not an appeal within 5 days, it will be considered a final judgement, and we will proceed to get a Writ Of Possession from the court. We will then schedule with the constable to remove the tenant from the property

We strictly adhere to all federal, state, and local fair housing laws and regulations, and we do not discriminate based on race, color, religion, national origin, sex, familial status, or disability.

We respond to all emails, calls, or texts within 24 business hours (Monday–Friday). If we fail to meet this, we waive one month’s management fee under our 24-Hour Response Promise.

When Real Property Management Prestige takes charge of your property, there are two distinct phases, each with its own contact points:

Before a tenant is placed: Prior to finding a tenant for your property, your main contact is your leasing agent, who is diligently working to secure the right tenant for you. Your leasing agent has the most up-to-date information regarding property showings, tenant approvals, and deposit status. Should you ever encounter difficulty reaching your leasing agent, don’t hesitate to call our office at 281-984-7463, and any member of our team will be more than happy to assist you. We don’t operate on a “single point of contact” model, so our entire company is here to support you.

After a tenant moves in: Once a tenant has moved in, the leasing agent’s role concludes, and the ongoing management of your property transitions to our office staff. For inquiries during this phase, please reach out to our office rather than your leasing agent. The preferred method of contact is via the group email address [email protected]. By sending an email to this address, your message reaches our entire staff, ensuring a prompt response without the need to wait for a specific individual. Alternatively, you can call us at 281-984-7463, although we always recommend starting with an email for the quickest assistance. We’re here to make your experience as smooth as possible!

Here at Real Property Management Prestige, we dont believe in locking you in a contract where you are unhappy. That why we offer our satisfaction guarantee, and you can terminate the agreement with 30 days’ written notice if you’re not happy with our services.

We truly appreciate your business and value your satisfaction. If there is anything we can do to keep you as a client, please contact us at [email protected] to set up a time to discuss!

If you do need to terminate, the process can vary depending on the specific terms outlined in our agreement. Because our management agreements automatically renew, we have some clients who are still on management agreements that are many years old, so many of the different versions of the contract are different and have different clauses for termination.

To ensure a smooth process, I recommend to take a moment to review the agreement you signed with us. Pay close attention to the section regarding termination, as it will outline the terms, conditions, and any notice periods required.

With that being said, you can begin the process by submitting this form. Once we receive this form, we will review your management agreement and see what is required for termination and get back to you as soon as possible with the next steps.

When management terminates, there needs to be an orderly process for transferring everything to whoever will take over management. Here is how that works.

Real Property Management Prestige, will continue to manage everything at the property until the actual termination date of management. This means all rent collection, repairs, lease enforcement, lease renewals, etc. will have to take place through Real Property Management Prestige, unless otherwise agreed.

When management terminates, Real Property Management Prestige will send the tenant’s contact information to whoever is taking over management, along with the tenant’s ledger, lease, and move-in inspection form (if applicable). We will not transfer tenant applications or other personal data, as this is considered confidential and protected by the Fair Credit Reporting Act (FCRA). We will also not transfer any photos that Real Property Management Prestige has taken aside from move-in inspection photos. Please do not ask for these items.

If you are closing account and terminating management with Real Property Management Prestige, then there is a final accounting process that must take place. Once we have moved out the tenant and processed the security deposit (if applicable), a 30 day hold will be placed on your account in case there are any last minute bills that come in for utilities, repairs, etc. At the completion of the 30 days, we will generate your final year-to-date owner statement, send you any money remaining in your account with us (including your portfolio minimum/reserve), and completely close out your account.

If you have previously submitted a notice to terminate Real Property Management Prestige’s management of your property, and your plans have changed and you’d like to continue with Real Property Management Prestige’s management, then we would be delighted to retain your business!

All you need to do is submit this form, and we will withdraw your notice and continue our efforts to ensure the success of your investments!

If a tenant we place in your rental does not abide by the initial lease terms, we will secure the next at no cost to you. Click here for more information.