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General Questions

How soon can Real Property Management Prestige start managing my property?

We make the process very simple and can start the management process immediately. Contact our office so we can find out more about you and your property and see if we would be a good match for your wants and expectations regarding management services. All of the paperwork needed can be signed electronically and quickly.

Will Real Property Management Prestige manage my property if I already have a tenant in place?

Absolutely. Our team possesses extensive experience in assuming management responsibilities for properties that already have tenants. It’s not uncommon for us to step in when there are issues such as rent delinquency or when property owners encounter challenges in managing their tenants. In these situations, we conduct a comprehensive review of the lease agreement and engage with the tenant. Our goal is to ensure compliance with the lease terms, including updating any overdue rent payments. If needed, we also facilitate the process for the tenant to leave the property.

How can I update my contact information?

Who should you contact with questions or issues with your rental property?

When Real Property Management Prestige takes charge of your property, there are two distinct phases, each with its own contact points:

Before a tenant is placed: Prior to finding a tenant for your property, your main contact is your leasing agent, who is diligently working to secure the right tenant for you. Your leasing agent has the most up-to-date information regarding property showings, tenant approvals, and deposit status. Should you ever encounter difficulty reaching your leasing agent, don’t hesitate to call our office at 281-984-7463, and any member of our team will be more than happy to assist you. We don’t operate on a “single point of contact” model, so our entire company is here to support you.

After a tenant moves in: Once a tenant has moved in, the leasing agent’s role concludes, and the ongoing management of your property transitions to our office staff. For inquiries during this phase, please reach out to our office rather than your leasing agent. The preferred method of contact is via the group email address [email protected]. By sending an email to this address, your message reaches our entire staff, ensuring a prompt response without the need to wait for a specific individual. Alternatively, you can call us at 281-984-7463, although we always recommend starting with an email for the quickest assistance. We’re here to make your experience as smooth as possible!

Pricing Questions

What does Property Management Cost?

Click here to view our fair and transparent pricing! We strive to be competitive in the Houston Property Management Market while maintaining excellent customer service.

Do I have to pay a management fee if my property is vacant?

No. We believe we should only be paid if you get paid. So our management fee is a percentage of the actual rent we collect. If we do not collect any rent, or if the property is vacant, you don’t pay us anything.

Owner Payments

How and when can I expect to receive my payment?

Owners payments are sent out once a week. Owner statements are posted by the 5th of the following month to avoid any confusion while reading owner statements. Your monthly statement details all income and expenses related to your rental properties. Please note: We do not mail monthly statements.

Can you deposit funds directly into my account?

Yes! We do ACH payments directly into your bank account.

How do I deposit money into my Owner account?

Can I get a paper check mailed to me instead of direct deposit?

Real Property Management Prestige strongly prefers handling all payments electronically for several reasons.

Processing all payments electronically is one of the ways that Real Property Management Prestige is able to keep our costs down so that we can offer you extremely competitive pricing on your property management fees. Manually printing and mailing paper checks are extremely time-intensive, and just the raw cost of checks, envelopes, and postage adds a few dollars to every payment, not to mention the labor hours involved.

That said, we do understand that sometimes there are unique circumstances involved, and you may need to receive paper checks instead. When that is the case, Real Property Management Prestige does charge an additional fee of $25.00 per paper check that is mailed. This covers our out-of-pocket costs for materials and labor for processing paper checks outside of our normal processes for direct deposit.

If you would like to receive a paper check for your Owner Payment instead of direct deposit, please submit this form to make this request. 

Owner Statements

When are monthly statements posted?

Monthly owner statements are generally posted by the 5th day of the following month. This is to ensure that all transactions from the month are included on the statement. Your statement will be published to your Owner Portal under the “Statements” tab. Unless you’ve asked to deactivate email alerts, you should also get an email alert when this is posted. If you aren’t receiving our email alerts, please check your spam/junk folder.

How do I interpret my monthly Owner Statement?

Can I get paper copies of my statement mailed to me each month?

How do I get a new copy of my 1099?

Using your Owner portal

Using you Owner Portal

Marketing your property

How do you determine rental price?

Determining the correct rental price is very important, and even the best properties wont get rented if overpriced. We run a comparative market analysis and use our years of expertise and local market knowledge to determine the most effective rental rate for the property. If a property has been sitting on the market for two weeks without renting, we look into the possibility that the asking rent is too high. We will consider lowering the rent so that the property will not sit vacant.

What do you do to rent my property quickly?

Our listings are advertised on several hundreds of various websites, including the Houston MLS which gives listing access to thousands of realtors and consumers in the houston area. We give cooperating realtors 50 percent of one months rental proceed as commission to lease your home. Also, we constantly have an influx of tenant leads which we have our dedicated leasing agents follow up with to show your property as well.

How long does it take to get my property on the market?

Once we receive a signed management agreement, we can usually go from a phone call to online advertising for your rental within 24 hours.

How long does it take to find a tenant for my property?

While each property is different, we make extensive efforts to lease the property as quick as possible. On average we lease properties in about 3 weeks.See our 29 day rental guarantee. 

Tenant Screening Process

How does the application process work?

After a prospective resident has been shown a property and has expressed a desire to lease it – our Rental Application must be submitted through our online application procedures. We know that quick turnovers are important to our owners, but we are also committed to filling our units with quality tenants. Once we do receive an application for your rental property, we are typically able to process the application within 24-48 hours, and will follow up with you once the application has been processed and approved.

What information do you use to qualify tenants?

Our background check screens each potential tenant in the following categories:

  • Credit check
  • Public record search
  • Criminal background check
  • Income verification
  • Employment verification
  • Rental history

See our detailed screening criteria here.

Can I be involved in selection of tenant?

No. You can trust us to minimize the risk of a poor quality tenant. Our applicant screening process is very thorough and we know exactly what to look for in a high quality tenants. We make sure we are in compliance with all fair housing rules and regulations.

What is your Tenant Guarantee?

If a tenant we place in your rental does not abide by the initial lease terms, we will secure the next at no cost to you. Click here for more information.

Do you approve applicants with large or exotic pets?

Certainly, with your consent. We always seek your approval for such matters. While exotic pets are rare, it’s important to note that nearly two-thirds of tenants own pets, and they tend to stay significantly longer, enhancing your investment returns. Thus, accommodating pets can be highly beneficial.


Lease Renewals

How does the Lease Renewal process work?

Under Construction

Can I increase the rent to this amount for the lease renewal?

Under Construction

If the tenant does not renew, how long does it take you to turn a property around in between tenants? Can you do it in 24 hours or does the owner have to lose weeks to a month of rent every time a tenant change occurs?

The turnaround time between tenants varies based on the property’s condition upon handover. A deep clean and trash removal typically require 24-48 hours. However, more extensive repairs like carpet cleaning, painting, or new flooring extend this timeframe. While owners approve all preparations, we advise following your agent’s recommendations to achieve a “rent-ready” state. Our aim is to swiftly list your property in move-in ready condition at a competitive market rate.


Who takes care of maintenance problems?

Real Property Management Prestige handles maintenance coordination with the tenant 24/7.

How are tenant repair requests managed, and do you attempt to resolve issues before dispatching a repair professional?

Correct, our initial approach involves our property management team attempting to troubleshoot issues, which frequently results in cost savings for owners and less inconvenience for tenants. We prioritize cost-effective solutions and will opt for a handyman’s services over a major contractor when possible to address repairs efficiently.

Is there a set dollar amount for repairs that necessitates contacting me, the property owner, and what is that amount?

The default threshold is $400, though we’re flexible and have accommodated owners who prefer a $500 limit for greater convenience and fewer interruptions. We understand the value of your time and aim to minimize disturbances. In the case of genuine emergencies, we proceed with immediate action if we cannot reach the owner, as detailed in our agreement. It’s important to note, with regards to repairs we are required to follow the Texas Property Code.

How are maintenance requests processed?

Tenants have multiple channels to submit maintenance requests, including our website, email, or traditional mail. For urgent issues, they can call us directly or utilize our 24-hour answering service for after-hours emergencies. Upon receiving a request, we engage with the tenant to clarify the problem, ensuring it’s not a simple fix they can manage themselves, like resetting a disposal unit or a tripped breaker, to avoid unnecessary expenses. Once we verify the issue requires professional attention, we dispatch a qualified service vendor for repairs. Our goal is to address most requests within 1 to 3 working days, and we often meet this target. Essential services, such as repairs to air conditioning, heating, or hot water systems, are prioritized and typically addressed within the same or next business day.

Is there a maintenance reserve?

Yes. We will collect a $400 escrow reserve from you. This is YOUR money and it will be deposited into our trust account as the reserve for YOUR property. We will potentially use these funds to pay for expenses that may arise between the time we send you your rental income, and the time we collect the rent from the tenant the following month. But we will always maintain this $400 reserve as long as we manage your property. When we stop managing your property it will be paid out to you.

Can I do my own maintenance repairs or use my own vendors?

While a property is vacant, you are welcome to do whatever make-ready work you would like to do on your property. When a tenant is living in the property, we do need to screen who is accessing the property for the protection of the tenant-residents. Therefore we will use our pre-screened and pre-approved vendors.

When do you get estimates for repairs?

We strongly discourage the use of home warranty companies as they typically provide a poor experience and outcome for the Tenant.

Can I get an itemized invoice for each repair?

We strongly discourage the use of home warranty companies as they typically provide a poor experience and outcome for the Tenant.

Can I use a home warranty company?

We strongly discourage the use of home warranty companies as they typically provide a poor experience and outcome for the Tenant.

Why Do I Only Get an Invoice from Real Property Management Prestige and Not From the Vendor?

Eviction Process

What happens if my tenant doesn't pay the rent on time?

Real Property Management Prestige handles everything for you when your tenant does not pay on time, and this is a crucial aspect of property management. When your tenant fails to pay rent on time in Texas, it’s essential to follow the legal procedures while maintaining good landlord-tenant relationships.

Here’s the steps we take:

Day 1: Rent is always due on the 1st of each month with a grace period of 4 days which makes it late on the 5th.

Days 2, 3, and 4: The tenant is receiving daily emails, texts, and calls to remind them that they have an unpaid balance that must be paid.

Day 5: If the Rent is not paid by the 5th, then the tenant is charged a late fee. Daily Communication still continues to get the balance paid.

Days 6 and 7: We will continue to communicate daily with the tenant to collect the unpaid balance.

Day 8: If the Rent is still not paid, we will send a 3 Day notice to vacate via email, certified mail, and Regular Mail.

Day 10: We have continued our daily communication, but if it is still not paid by the 10th we will offer the Tenant a payment plan to avoid eviction.

Day 15: If the tenant has still not paid, been unresponsive to payment plan, or does not vacate the property after Notice to Vacate, we will proceed with filing an eviction lawsuit in the appropriate Texas Court.


What happens after an eviction is filed against my tenant?

After an eviction is filed, the court will schedule a hearing where both parties can present their case. The timeline on this is solely dependent on the court where the property is located, but it cannot take place for at least 10 days after the eviction is filed.

If the judge rules in favor of Landlord, a judgement will be issued, and no further action can take place for 5 days. This gives time for the tenant to have an opportunity to appeal the judgement.If the tenant files an appeal, a new hearing cannot take place for at least 8 days.

If there is not an appeal within 5 days, it will be considered a final judgement, and we will proceed to get a Writ Of Possession from the court. We will then schedule with the constable to remove the tenant from the property


How can I terminate my agreement?

We truly appreciate your business and value your satisfaction. If there is anything we can do to keep you as a client, please contact us at [email protected] to set up a time to discuss!

If you do need to terminate, the process can vary depending on the specific terms outlined in our agreement. Because our management agreements automatically renew, we have some clients who are still on management agreements that are many years old, so many of the different versions of the contract are different and have different clauses for termination.

To ensure a smooth process, I recommend to take a moment to review the agreement you signed with us. Pay close attention to the section regarding termination, as it will outline the terms, conditions, and any notice periods required.

With that being said, you can begin the process by submitting this form. Once we receive this form, we will review your management agreement and see what is required for termination and get back to you as soon as possible with the next steps.

I am terminating management; when can I or my new management company get the tenant's information?

When management terminates, there needs to be an orderly process for transferring everything to whoever will take over management. Here is how that works.

Real Property Management Prestige, will continue to manage everything at the property until the actual termination date of management. This means all rent collection, repairs, lease enforcement, lease renewals, etc. will have to take place through Real Property Management Prestige, unless otherwise agreed.

When management terminates, Real Property Management Prestige will send the tenant’s contact information to whoever is taking over management, along with the tenant’s ledger, lease, and move-in inspection form (if applicable). We will not transfer tenant applications or other personal data, as this is considered confidential and protected by the Fair Credit Reporting Act (FCRA). We will also not transfer any photos that Real Property Management Prestige has taken aside from move-in inspection photos. Please do not ask for these items.

When will I get my final statement & deposit after closing my account?

If you are closing account and terminating management with Real Property Management Prestige, then there is a final accounting process that must take place. Once we have moved out the tenant and processed the security deposit (if applicable), a 30 day hold will be placed on your account in case there are any last minute bills that come in for utilities, repairs, etc. At the completion of the 30 days, we will generate your final year-to-date owner statement, send you any money remaining in your account with us (including your portfolio minimum/reserve), and completely close out your account.

Please note that once we close out your account, you will no longer have access to your Owner Portal, so it is important to save your final statement that we send to you and make sure you have any documents downloaded from your portal that you want to save.

Can I cancel my notice to terminate management of my property?

If you have previously submitted a notice to terminate Real Property Management Prestige’s management of your property, and your plans have changed and you’d like to continue with Real Property Management Prestige’s management, then we would be delighted to retain your business!

All you need to do is submit this form, and we will withdraw your notice and continue our efforts to ensure the success of your investments!

The Neighborly Done Right Promise

The Neighborly Done Right Promise ® delivered by Real Property Management, a proud Neighborly company

When it comes to finding the right property manager for your investment property, you want to know that they stand behind their work and get the job done right – the first time. At Real Property Management we have the expertise, technology, and systems to manage your property the right way. We work hard to optimize your return on investment while preserving your asset and giving you peace of mind. Our highly trained and skilled team works hard so you can be sure your property's management will be Done Right.

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